PrivacyPolicy

When you visit our site, we collect various types of information to enhance your experience. This includes personal information that you provide directly, such as your name, email address, shipping address, and payment information. Additionally, we automatically gather information as you navigate through our website. This automatically collected data may encompass usage details, IP addresses, and information obtained through cookies, web beacons, and other tracking technologies. By collecting this information, we aim to better understand our users and improve our services.

We utilize your information to enhance your experience with us in several ways. First, we process and manage your orders efficiently to ensure timely delivery. Our team is dedicated to responding to your inquiries and providing comprehensive customer support whenever you need assistance. If you have agreed to receive promotional materials, we will keep you informed about our latest offerings and updates. Furthermore, we continuously seek to improve our website and services based on your feedback and usage patterns to better serve your needs.

We share your information with third parties to help us use your information as described previously. We also utilize e-commerce, CRM, TMS, and Analytics platforms to improve operational efficiency, enhance customer service, and streamline sales and marketing efforts. Please see the list of platforms that we are currently utilizing below.

Shopify: Shopify is an e-commerce platform that provides tools and services for individuals and businesses to set up and run online stores. It facilitates the creation and management of our online shop and offers features such as payment processing, inventory management, and customer engagement tools. Please visit their website to learn more about how and what information Shopify collects from you.

Hubspot: We use Hubspot for marketing and customer relationship management. It provides marketing, sales, customer service, and content management tools. Hubspot's features enhance and simplify a business's interactions and customer relationships. Please visit their website here to learn more about the information Hubspot collects.

Google Tag Manager: This is a Tag Management System that simplifies the process of adding and updating tags for analytics, marketing, and other tracking purposes. Please visit their website here for more information on what data this system collects.
Google Analytics 4: GA4 is an analytics service that helps businesses measure traffic and engagement across their websites and apps. It provides insights into user behavior and user interactions and offers advanced analysis and reporting tools. To learn more about what data GA4 collects and uses, please visit their website here.

Hotjar: Hotjar is a behavior analytics and user feedback platform. It helps website owners and app developers understand how users interact with their sites or applications through features like heatmaps, session recordings, surveys, and user feedback tools. This allows them to optimize user experience, identify usability issues, and make data-driven decisions to improve performance and conversions. Please see their website here if you want to know more about what data Hotjar uses or collects.

The right to access: You can request copies of your personal data.

The right to rectification: Users can request corrections to their personal data if it is inaccurate or incomplete.

The right to erasure: Users can request the deletion of their personal data under certain conditions, such as when it is no longer necessary for the purposes for which it is collected.

The right to restrict processing: Users can request to limit the processing of their personal data under certain circumstances, such as when they contest the accuracy of the data.

The right to data portability: users can request to receive their personal data in a structured, commonly used, and machine-readable format and have the right to transmit data to another controller.

The right to object: Users can object to processing their personal data for purposes such as direct marketing, research, or statistical analysis.

The right NOT to be subject to automated decision-making: Users have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significantly affects them.

The right to withdraw consent: Users can withdraw their consent to process their personal data at any time if the processing is based on consent.

The right to lodge a complaint: Users have the right to lodge a complaint with a supervisory authority if they believe their data protection rights have been violated.

Under specific conditions, Rosco Vision may need to disclose your personal data if mandated by law or in response to legitimate requests from public authorities (e.g., a court or government agency)

We collect the following categories of information, either directly from you, through the camera audio recording devices, equipment and applications installed in vehicles, or from the Customer.

• Names
• Contact details (email, phone number)
• Driver’s license number
• Vehicle identification, assignment and/or fleet identification (e.g., VIN, license plate)
• Usage data (location, speed, distance traveled)
• Any other employment related identifying information as provided to us by the Customer
• QR codes or scan cards that contain or correlate to the information above

We collect video and audio from the recording devices installed in vehicles which may capture both images of you and as well as audio of your voice.

• Iris or retina scans
• Fingerprint scans
• Voiceprint
• We collect what might be considered biometric identifiers and biometric information in certain jurisdictions, including but not limited to, driver behavior data that could qualify as biometric information when linked with an identifier.  Note that we may use machine learning, machine vision, and/or artificial intelligence to predict distracted or impaired driving behaviors.

We collect, use, and store biometric data in compliance with the Illinois Biometric Information Privacy Act (BIPA). See Section 3 below for more information

• Geolocation and telematics data
• Speed, acceleration, braking, cornering, and idle times or parking times
• Seat belt usage status
• Camera footage (from inward- and outward-facing cameras, and auxiliary live spot cameras) which can generate raw video footage or photographs
• Audio recordings where legal and applicable under certain circumstances, particularly involving safety issues
• Any other available OBDII port industry standard available vehicle data (such as engine RPM, vehicle speed, fuel system status, and diagnostic trouble codes).
• Livestreamed video and video data upon reasonable request

• Device identifiers
• Usage data and log files
• Diagnostic data

• IP Address
• Browser type
• Device information
• Usage analytics

• Enabling our Customer to monitor driver attentiveness, fatigue, and behavior for safety.
• Enabling our Customer to detect distracted or unsafe driving (e.g., phone use, eye closure, yawning, eating, lack of seat belt use, etc.). 
• Enabling our Customer to engage in route optimization and fleet performance analysis.
• Enabling our Customer monitor and evidence compliance with Department of Transportation (DOT) and other regulatory requirements.
• Enabling our Customer to engage in incident review and accident reconstruction.
• Assist our Customer in security and fraud prevention.  Our equipment or services enables our Customers to protect their people, equipment and their reputations.
• We also collect and use personal and biometric data for improving our systems and services using technologies such as machine learning, artificial intelligence and other developing technologies as applicable

• Informed Consent: We will not collect your biometric identifiers or information without the Customer first providing written notice to you and obtaining a written release/consent from you or your authorized agent.  For purposes of this privacy policy, your authorized agent can be your employer or the owner or lessee of the commercial vehicle from which your information is being collection and your consent can be a condition of your employment or continued employment with your employer or your engagement as a contractor. 
• Disclosure Restrictions: We do not sell, lease, trade, or otherwise profit from biometric data unless explicit written permission is provided by you.
• Retention Schedule: We retain biometric data only for as long as necessary to fulfill the purpose for which it was collected, or up to three years from your last interaction with our Customer, whichever comes first.  In most instances, the minimum period of time deemed necessary to fulfill the purposes herein is one (1) year. 
• Reports: In certain instances, reports may be generated that record and correlate events or routes to a particular driver
• Data Security: We use commercially reasonable standards of care within our industry to protect biometric data, including encryption, access controls, and secure storage.
• Destruction: Biometric data is permanently destroyed once the retention period ends.
• Notice: Notice of any changes to our biometric information practices will be received in writing.

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right of portability. You have the right, upon request, to obtain your personal information by mail or electronically without charge and in a readily usable format that allows the consumer to transmit the information from one entity to another entity without hindrance.
• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal data.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information; however, your personal information is collected using our systems for use by our Customer for the purposes set forth in Section 2. If we ever engage in the sale of your personal information, we will provide a clear opt-out mechanism.
• Right to Limit Use of Sensitive Information: You may limit our use of sensitive personal information (e.g., biometric data) to what is necessary for our services to our Customer.

• Email: privacy@roscolive.com or by post to:
• RoscoLive, LLC
• 90-21 144th Pl
• Jamaica, NY 11435
• Attention: Sergey Zigalo
• Web Form:  https://roscovision.com/contact
• We will verify your identity before responding to your request. You may also designate an authorized agent to act on your behalf.

• Our Customer (who may be your employer or fleet operator) (as applicable);
• Cloud service providers and hosting platforms who are bound to confidentiality by their respective privacy policies (currently we use Amazon Web Services as our cloud service provider and their customer agreement is found at https://aws.amazon.com/agreement );
• Our Customer’s Analytics and safety monitoring partners, when instructed to by our Customers, who are bound by confidentiality obligations acceptable to Customer;
• Vendors under contract who are bound by confidentiality obligations;
• As required by subpoenas and court orders.
• We do not sell biometric information.

• Measures include:
• Data encryption in transit and at rest
• Role-based access controls
• Routine security audits
• Biometric data stored in separate encrypted storage systems

• General Personal Information: For as long as necessary to provide services to our Customer or earlier, if necessary to comply with legal obligations.
• Biometric Data (Illinois): Retained no longer than three (3) years from the user’s last interaction or as required by law

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal or biometric data from minors.

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by email or through your employer, or by posting an updated version on our website with a revised effective date.

• If you have questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us at:
• privacy@roscolive.com or by post to:
• RoscoLive, LLC
• 90-21 144th Pl
• Jamaica, NY 11435
• Attention: Sergey Zigalo

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

We use cookies for various purposes, including to:

Ensure the proper functionality of our website

Enhance the user experience by remembering your preferences

Analyze our website traffic and user interactions

Provide targeted advertisements based on your interest

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms. Please see below for the essential cookies used.

Analytic Cookies: These cookies collect information about how visitors use a website, such as which pages are visited most frequently, how users move around the site, and whether they encounter errors. This data helps website owners understand user behavior and improve the site's performance.

We use third-party services such as Hotjar, Google Analytics, Shopify, and Hubspot to support functionality and collect and report information on website usage. For more details, please refer to their privacy policies:

https://knowledge.hubspot.com/account/how-does-hubspot-track-visitors

https://www.shopify.com/legal/privacy/app-users

https://support.google.com/analytics/answer/6004245

https://www.hotjar.com/privacy/

We may periodically update the Cookie Policy to reflect changes in our practices or to address operational, legal, or regulatory requirements. Any updates will be posted on this page, along with a revised date.