PrivacyPolicy

When you visit our site, we collect various types of information to enhance your experience. This includes personal information that you provide directly, such as your name, email address, shipping address, and payment information. Additionally, we automatically gather information as you navigate through our website. This automatically collected data may encompass usage details, IP addresses, and information obtained through cookies, web beacons, and other tracking technologies. By collecting this information, we aim to better understand our users and improve our services.

We utilize your information to enhance your experience with us in several ways. First, we process and manage your orders efficiently to ensure timely delivery. Our team is dedicated to responding to your inquiries and providing comprehensive customer support whenever you need assistance. If you have agreed to receive promotional materials, we will keep you informed about our latest offerings and updates. Furthermore, we continuously seek to improve our website and services based on your feedback and usage patterns to better serve your needs.

We share your information with third parties to help us use your information as described previously. We also utilize e-commerce, CRM, TMS, and Analytics platforms to improve operational efficiency, enhance customer service, and streamline sales and marketing efforts. Please see the list of platforms that we are currently utilizing below.

Shopify: Shopify is an e-commerce platform that provides tools and services for individuals and businesses to set up and run online stores. It facilitates the creation and management of our online shop and offers features such as payment processing, inventory management, and customer engagement tools. Please visit their website to learn more about how and what information Shopify collects from you.

Hubspot: We use Hubspot for marketing and customer relationship management. It provides marketing, sales, customer service, and content management tools. Hubspot's features enhance and simplify a business's interactions and customer relationships. Please visit their website here to learn more about the information Hubspot collects.

Google Tag Manager: This is a Tag Management System that simplifies the process of adding and updating tags for analytics, marketing, and other tracking purposes. Please visit their website here for more information on what data this system collects.

Google Analytics 4: GA4 is an analytics service that helps businesses measure traffic and engagement across their websites and apps. It provides insights into user behavior and user interactions and offers advanced analysis and reporting tools. To learn more about what data GA4 collects and uses, please visit their website here.

Hotjar: Hotjar is a behavior analytics and user feedback platform. It helps website owners and app developers understand how users interact with their sites or applications through features like heatmaps, session recordings, surveys, and user feedback tools. This allows them to optimize user experience, identify usability issues, and make data-driven decisions to improve performance and conversions. Please see their website here if you want to know more about what data Hotjar uses or collects.

The right to access: You can request copies of your personal data.

The right to rectification: Users can request corrections to their personal data if it is inaccurate or incomplete.

The right to erasure: Users can request the deletion of their personal data under certain conditions, such as when it is no longer necessary for the purposes for which it is collected.

The right to restrict processing: Users can request to limit the processing of their personal data under certain circumstances, such as when they contest the accuracy of the data.

The right to data portability: users can request to receive their personal data in a structured, commonly used, and machine-readable format and have the right to transmit data to another controller.

The right to object: Users can object to processing their personal data for purposes such as direct marketing, research, or statistical analysis.

The right NOT to be subject to automated decision-making: Users have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significantly affects them.

The right to withdraw consent: Users can withdraw their consent to process their personal data at any time if the processing is based on consent.

The right to lodge a complaint: Users have the right to lodge a complaint with a supervisory authority if they believe their data protection rights have been violated.

Under specific conditions, Rosco Vision may need to disclose your personal data if mandated by law or in response to legitimate requests from public authorities (e.g., a court or government agency)

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

We use cookies for various purposes, including to:

Ensure the proper functionality of our website

Enhance the user experience by remembering your preferences

Analyze our website traffic and user interactions

Provide targeted advertisements based on your interest

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms. Please see below for the essential cookies used.

Analytic Cookies: These cookies collect information about how visitors use a website, such as which pages are visited most frequently, how users move around the site, and whether they encounter errors. This data helps website owners understand user behavior and improve the site's performance.

We use third-party services such as Hotjar, Google Analytics, Shopify, and Hubspot to support functionality and collect and report information on website usage. For more details, please refer to their privacy policies:

https://knowledge.hubspot.com/account/how-does-hubspot-track-visitors

https://www.shopify.com/legal/privacy/app-users

https://support.google.com/analytics/answer/6004245

https://www.hotjar.com/privacy/

We may periodically update the Cookie Policy to reflect changes in our practices or to address operational, legal, or regulatory requirements. Any updates will be posted on this page, along with a revised date.