Rosco'sPolicies

UPS provides pick-up at 4PM EST, while FedEx provides pick-up at 2PM EST. Please be aware that both FedEx and UPS do not operate on weekends.

Shipping times may vary based on the carrier, availability of stock, processing times, and unexpected weather conditions.

While we strive to accommodate expedited same-day delivery, we cannot guarantee it for orders placed after 12PM EST. To enhance the likelihood of same-day dispatch, we recommend placing your order as early as possible. If you need further assistance, please don't hesitate to contact our office.

We offer international shipping to customers outside the U.S. Please be aware that there may be potential delays due to customs processing and additional paperwork. Recipients should also anticipate possible customs fees.

If an item is unavailable, we will reach out to you via phone or email. Please note that some items may take longer to restock, and we will work closely with you to find a suitable solution.

Rosco reserves the right to deny any return claims. Refunds may be subject to a 30% restocking fee. Rosco will not accept any returns without a valid Return Authorization #. Sender is responsible for return shipping costs. This return policy pertains to Backup Camera Systems, Backup Sensor Systems and Dual-Vision®  products. No returns will be accepted for parts and accessories such as monitor mounts, cable harnesses, camera guards, extension arms and Dual-Vision®  accessories. The return must be made within 30 days of purchase.

We warrant that all Rosco mirrors, cameras, sun visors, and electronic vision products are free from defects in workmanship and materials for a period of ONE (1) YEAR (unless specified longer) from the date of receipt of the product. During the warranty period, we agree to provide a replacement for (or at our option repair) any Rosco product and/or any one or more component parts of a Rosco product, which malfunctions under normal use and service.

Upon discovering a defect, the customer must contact Rosco for a return authorization and then must return the product, and/or component part, together with proof of date of receipt of the product, to Rosco Inc. 144-31 91 Ave. Jamaica, New York 11435. The customer, and not Rosco, will be responsible for the payment of all removal, installation and transportation charges for return of defective products or components to Rosco. Transportation charges for such return must be prepaid. The repaired or replaced equipment will be returned to the customer with transportation charges prepaid by Rosco. Replacement (or repaired) products and/or component parts are warranted only for the unexpired term of the original warranty.

This warranty does not cover defects caused by neglect, misuse, incorrect application, incorrect installation, water damage, vehicle wash facilities, alteration or repair in any manner outside Rosco's factory, or damage caused by the return shipment due to inadequate packaging or mishandling. If the alleged defect is due to any of these causes, the customer will be advised of the findings and asked what action is to be taken. If Rosco is requested to repair the product, a repair charge estimate will be prepared and the customer’s written permission (purchase order, repair, etc.) will be necessary to proceed with the repair of the product and/or component part. Transportation charges for such returns will be the responsibility of the customer.

This warranty may not be expanded by oral representation, written sales information, drawings or otherwise. Repair or replacement is the exclusive remedy for defective products under this warranty. This warranty is expressly in lieu of all other warranties, including any implied warranty of merchantability or any implied warranty of fitness for a particular purpose on any Rosco product. Rosco shall not be liable for any consequential or incidental damages for breach of any express or implied warranty on any Rosco product.

A. If the Buyer already has a fully signed sales agreement currently in effect with the seller, then any term in that agreement that conflicts with these terms and conditions will be applied to the Buyer's purchase, and the rest of these terms and conditions will otherwise apply.

B. If the buyer does not have a fully signed sales agreement with the seller, then these terms and conditions, together with the seller's invoice, shall constitute the agreement between the buyer and seller and govern the subject transaction.

C. These terms and conditions, and the parties' agreement and transaction, shall be governed by the substantive law of the state of New York without reference to conflict of law principles. The United Nations Convention on the International Sale of Goods will not apply.

Product prices are determined by the confirmation buyers receive from the seller or, in the absence of such confirmation, by sellers listing prices current at the time of shipment. However, if there is an increase in the published list price for the product after confirmation of the order and before shipment, the seller has the right to increase the price accordingly. Unless otherwise stated, prices will be FOB seller's facilities in Jamaica, New York, USA, and payment will be due within 30 days of the invoice date. The buyer also agrees to reimburse the seller for the seller's collection costs should the buyer fail to pay the seller promptly. All amounts due from the buyer that are not timely paid to the seller shall bear interest at the lesser of (a) one and one-half percent (1.5%) each month and (b) the highest rate permitted by applicable law.

For any delivery dates, the seller quotes are estimates. The seller cannot guarantee delivery on a specific date. All title and risk of loss or damage pass to the buyer when products are transferred to a common, contract, private, or commercial transport carrier for shipment. The buyer grants seller a purchase money security interest in all goods seller sells buyer, including all proceeds therefrom, and buyer agrees that seller may take all actions necessary or desirable to perfect such security interest, including filling financing statements as well as actions in the buyer's name as buyer's attorney-in-fact. The seller retains ownership of any reusable packaging.

Seller provides the following limited warranty for its products (the "Limited Warrant" ): (i) products sold by seller to buyer shall conform to the seller's specifications as outlined in an applicable product certification signed and delivered by seller to buyer, if any; and (ii) Seller products are covered under Seller's standard one (1) year commercial warranty, a copy of which is available upon request. EXCEPT FOR THE LIMITED WARRANTY, SELLER EXPRESSLY EXCLUDES AND DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Buyer will inspect all products buyer receives for damage, defect, or shortage promptly after buyer receives them and will give seller prompt notice of any damage, defect, or shortage that buyer finds. Buyer must give seller written notice of any defect within two weeks after the date of shipment or the date the products are used, whichever comes first. Buyer's failure to notify Seller promptly of any damage, defect, or shortage shall constitute acceptance of the products. As buyer's exclusive remedy for seller's breach of this agreement and breach of the limited warranty, seller shall, at seller's option, either replace a defective product or refund the purchase price for such defective product. Buyer should not return products until seller agrees that buyer may do so and provides a valid Return Good Authorization Number (RGA).

Seller will not be responsible for any harm or damage arising out of Buyer's purchase, possession, or use of any products supplied by Seller of the purchase, possession, or use of any products supplied by Seller or the purchase, possession, or use of any products by any customer of Buyer or any other downstream purchaser. Buyer's use of any function on Seller's websites or any technical advice Seller may offer, except as expressly agreed otherwise in the Limited Warranty set out above. SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, COST OF ANY SUBSTITUTE FOR THE PRODUCTS BUYER BOUGHT, CLAIMS OF THIRD PARTIES, OR INJURY TO PERSON OR DAMAGE TO PROPERTY. Seller shall have no responsibility for products that have been improperly installed, maintained, or subjected to abuse in operation or assembly.

Buyer is responsible for the design, processing, testing, and labeling of any vehicle or other product that Buyer makes using products Buyer buys from Seller, and Buyer will not rely on anything on Seller's websites or any statement by Seller about the suitability of products or services Seller provides. Buyer represents and warrants that it has tested and investigated products sold by Seller and formed an independent judgment concerning their suitability for the use, conversion, or processing intended by Buyer and will make any claim against Seller based on Seller's technical advice, statements, data, services or recommendations. Buyer represents and warrants that seller's products, upon incorporation of same into a vehicle (whether designed and/or manufactured by or for Buyer and/or any downstream purchaser), shall (i) be incorporated in a manner that is safe and will not cause harm or damage to persons or property, (ii) be suitable and fit for the use, conversion and/ or processing intended by Buyer, and (iii) comply with all applicable local, state and federal health and safety laws and requirements.

Buyer shall indemnify and hold Seller harmless from any loss, damage, or expense, including reasonable attorney fees, concerning any claim of a third party based on personal injury, wrongful death, or property damage alleged to be suffered as a result of (i) the manufacture, use or operation of any vehicle or other product manufactured or produced using products Buyer buys from Seller (whether such vehicle or other product is manufactured or produced by Buyer or any downstream purchaser), (ii) the improper installation, use, operation or assembly of any product sold by Seller, (iii) breach of any representation or warranty provided by Buyer, or (iv) Buyer's negligence, breach of contract, willful misconduct and or violation of law.

Seller owns certain intellectual property rights, which include patents, trademarks, copyrights, and trade secrets (collectively "IPR"). Nothing in these terms and conditions or otherwise grants Buyer any interest in, license, or right to or in any of Seller's IPR except the right to see products purchased from Seller. No statements Sellers makes about possible articles, designs, or uses of Seller products give Buyer a license or right under any Seller patent covering such articles or design if a Seller product, as Seller delivers it to Buyer, infringes on a third party's patents, and if a Seller product infringes on the patent of any third party, Seller will either refund the purchase price of the product or obtain for Buyer a license under those patents to continue use of the Product.

Seller will not be responsible if it cannot perform under this agreement due to events beyond its control that make it impossible or commercially unreasonable for Seller to perform, including so-called "Acts of God" or "Force Majeure" events and raw material shortages.

Where applicable, Seller will give Buyer Master Safety Data Sheets ("MSDS"), and Buyer will provide the MSDSs to all those required by law to receive them. Buyer will take such precautions as may be appropriate for hazards identified in the MSDS and properly manage the disposal of all disposable packaging as required by any applicable disposal or recycling laws.

Buyer ensures that products, technology, or software Buyer receives from Seller are exported by Buyer only in compliance with applicable laws, including U.S. export control laws. Buyer certifies that it will not use or knowingly support the use by others of such products, technology, or software in the design, development, production, or use of nuclear, chemical, or biological weapons or ballistic missiles.

Buyer may not share any password, access code, or similar credential that Seller may issue to it, and Seller reserves the right to suspend or revoke any such credential. Buyer is solely responsible for ensuring the security and integrity of its ordering process. Any information provided by Seller via any internal site or electronic communication (i) is subject to correction or change without notice, and (ii) is provided for the sole use of the Buyer for purposes of facilitating individual transactions involving the purchase and sale of Seller's products. Buyer agrees that it shall not rely upon any such information for any purpose other than making individual purchases and shall not seek to use or assert such information against or to the detriment of Seller for any purpose. Buyer specifically agrees that Seller may issue electronic invoices for any purchases of products using the Internet, email, or any other computer-based electronic communication method and agrees to honor such invoices as if they had been delivered in writing. All drawings and designs, whether transmitted by Seller to the Buyer, either electronically or via hard copy, remain the Seller's property and may not be shared with any party without Seller's prior authorization.

Seller may terminate any sales agreement upon thirty (30) days prior written notice if Buyer breaches any material term thereof or files bankruptcy. If Buyer is in default hereunder or files bankruptcy without limiting the foregoing, and in addition to all other remedies available to Seller at law or in equity, Seller may suspend material shipments to Buyer without liability.

Buyer agrees not to use any of the Seller's materials for any unauthorized application or for any other application into or for which, to Buyer's knowledge, Seller has previously declined to sell material.